DueWallet Law Enforcement Requests
At DueWallet, we are committed to protecting our users’ privacy while complying with applicable laws. This page outlines our policy regarding requests from law enforcement agencies for user information.
1. Types of Law Enforcement Requests
DueWallet may receive the following types of legal requests:
- Subpoenas or court orders requiring disclosure of user account information.
- Requests from law enforcement agencies related to criminal investigations.
- Emergency requests in cases of imminent threat to life or property.
2. Review Process
All law enforcement requests are carefully reviewed by our legal and compliance teams to ensure that:
- The request is valid and legally binding.
- The scope of requested information is appropriate.
- User privacy and due process are considered.
3. Information We May Disclose
Depending on the nature of the request, DueWallet may provide the following information:
- Account registration details, such as name, email, and IP addresses.
- Wallet transaction history and balances.
- Other records as required by law.
We do not voluntarily provide account contents or transaction data without a valid legal request.
4. Notification to Users
Whenever legally permissible, DueWallet will notify users if their account information is requested by law enforcement. However, in some cases, such as gag orders, we may be prohibited from notifying the user.
5. Legal Compliance
DueWallet complies with applicable laws and regulations in the jurisdictions we operate. Our teams work with law enforcement in accordance with:
- Data protection and privacy regulations
- Financial transaction reporting laws
- Anti-money laundering (AML) and know-your-customer (KYC) regulations
6. How Law Enforcement Can Submit Requests
Authorized agencies can submit requests via official channels only. Requests must be in writing and include:
- Agency identification and contact information
- Legal authority (e.g., subpoena, court order)
- Specific details about the user account(s) in question
Requests sent through informal channels or by unauthorized personnel will not be accepted.
7. Contact for Law Enforcement
For law enforcement inquiries, please contact DueWallet’s Legal Compliance Team:
- Email: legal@duewallet.org
- Mailing Address: DueWallet Legal Department, 5002 LARK AVENUE, SAN ANTONIO TX 78228, USA
Effective Date: September 30, 2025